By using https://maxonlinehub.com/(the “Website”), you expressly and unconditionally agree to comply with and be bound by the following terms and conditions. Please review this Page periodically to stay updated.

Pricing / Payment

All prices are in Singapore Dollars and we accept Visa, Mastercard and AMEX credit card payments.

Our website is secured with SSL (Secure Sockets Layer) 256-bit encryption technology using HTTPS. This can be identified by the SSL padlock icon beside our website URL.

Orders

When you place an order to purchase products from us, your order is deemed an offer to purchase products from us. We have absolute discretion to reject your order without any reason.

You cannot cancel your order once we accept your order. We reserve the right to refund you the price of any product/s for which you have paid (in lieu of delivery or supply of such product/s), even after we have sent you an email informing that your order has been accepted and payment has been received by us.

Refunds & Replacements

Items sold are not exchangeable or refundable. We reserve the right to refund or provide an exchange with an item of similar value in the event of stock unavailability.

Save for the above, please write in to us within 3 days from the delivery date if there is an issue with your order. Please note that the items must be in original condition (ie: the items are not used or installed) and in the original packaging.

In the event that your order cancellation is accepted, do note that a restock and administrative fee will be charged.

Delivery is a hard cost incurred and is non-refundable.

Product Warranty (Carry-In)

The warranty period is 6 months from the date of delivery for downlights / track lights and lighting fixtures (bulbs are excluded from warranty). The warranty is valid only if the item is properly installed, correctly operated, used under decent maintenance and if there appears a clear manufacturing defect. The order confirmation must be submitted together with your request.

The warranty does not cover damages caused by misuse, corrosion or a result of defective maintenance. The warranty does not cover either shut-down cost of production or other consequential damages.

Light Vault reserves the right to repair the item, replace with an item of a similar value or provide a refund for the item.

Product Quality Claim / Returns

The images of the products on our Website are for illustrative purposes only and are not to scale. Please refer to the measurements in the product description for accuracy on the product size or contact us if you require clarifications. Colours of products may differ due to colour calibration of individual’s computer and it might appear darker/lighter in reality. For measurements, please allow variance +/- of 3cm. All lighting fixtures are sold without bulbs.